Shipping policy

Shipping Policy

This Shipping Policy explains how orders are processed and delivered by Perfume SA, also known as Perfume South Africa.

1. Order processing

Orders are processed after successful payment.

Processing times may vary depending on stock availability, supplier processing, courier collection times, weekends, public holidays and high-volume periods.

If an item is unavailable, we will contact you with available options.

2. Delivery areas

We deliver within South Africa using courier services and fulfilment partners.

Delivery to remote or outlying areas may take longer than delivery to major city centres.

3. Delivery times

Estimated delivery times are provided as a guide only.

Typical delivery may take approximately 2 to 7 working days, depending on your location and product availability.

Delays may occur due to courier issues, supplier delays, incorrect delivery information, public holidays, weather, strikes or circumstances outside our control.

4. Shipping fees

Shipping fees are calculated at checkout unless otherwise stated.

Free shipping may be offered during promotions or for orders above a certain amount. Free shipping offers may change at any time.

5. Dropshipping and supplier fulfilment

Some orders may be dispatched directly from a supplier or fulfilment partner, including:

Dubai Perfumes SA
103 Main Reef Road, China Mall Entrance B, Upper Level, Shop B189 & B202, Amalgam, Johannesburg, 2092

This helps us process orders more efficiently, but it may mean that products in the same order are shipped separately or arrive at different times.

6. Delivery address

Customers are responsible for providing the correct delivery address, contact number and recipient details.

We are not responsible for delays, failed deliveries or additional courier charges caused by incorrect or incomplete delivery information.

7. Failed deliveries

If a courier cannot deliver because nobody is available, the address is incorrect or the customer cannot be reached, additional delivery charges may apply.

If the parcel is returned to sender, the customer may be responsible for the cost of resending the order.

8. Tracking

Where tracking is available, we will provide tracking details by email, SMS, WhatsApp or through your order page.

Tracking updates are controlled by the courier and may not appear immediately.

9. Damaged parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery at info@perfumesa.co.za with photos of the packaging and product.